Flow Chart For Telehealth Assessment At V M Medical Center
Patient requests an appointment (Video/ Audio/ Text)
Doctor confirms appointment
Connect at time of appointment
Patient identification (photo id, phone number and email)
Doctor will quickly assess if emergency care or in-person consult is needed
Yes
No
Advice first aid / immediate measures Guide patient for referral
Detailed evaluation of problem
(Explicit consent, History, investigation reports, past records
Doctor may switch mode of communication if required)
Is the case appropriate for management via telehealth
Management
Health education and referral for
in-person consultation
Health education
Counselling
Specific treatment
More reports required
Follow up email from doctor to registered email id with instructions and summary